Privacy Policy

PRIVACY POLICY

Privacy Policy

1. OVERVIEW

White Orange Skincare (“White Orange Skincare,” “we,” “us,” or “our”) takes the privacy of your information very seriously. Please read the below privacy policy to understand the information our website (www.whiteorangeskincare.com) (the “Site”) uses and collects about you and the way it handles this information. We will not share or use your information with any entity or person, with the exception described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other channels (including offline) or from any other sources. Terms which are capitalized which are not defined in this Privacy Policy have the definition given to them in the Terms of Service. The Terms of Service are incorporated herein by this reference.

2. INFORMATION COLLECTED BY THE SITE TO CONDUCT TRANSACTIONS

We collect the information required to complete any transaction requested by you, including registering for the Site account, subscribing to our newsletter or mailing list, partaking in promotions, purchasing products offered on the Site, responding to comments or questions you have and for any other reason with your consent. This information may include items such as, your name, billing information, shipping address, phone number, email address, credit card information or other payment information, among other information. When you make a purchase or use the Site, we may be required to provide your information, including the information listed above, to specific third-party service providers. Such third-party service providers include Shopify.com (“Shopify”), shipping companies, product manufacturers, parties used in the sending of emails or postal mail, record keeping and accounting functions, advertisements and other web-based services. Your information is disclosed to these third-party service providers only as necessary and only to complete the transaction for which they have been contracted by us. Such third-party service providers will have access to your information for the limited purpose of completing their intended function, but they may not use it for any other purpose.

3. OTHER INFORMATION COLLECTED BY THE SITE

The Site automatically collects information as you navigate through the Site.  Information collected automatically may include Internet Protocol addresses, details relating to use of the Site and information collected through cookies and other tracking technologies.  This information collected is generally statistical data and does not identify you specifically. This information is used by us to improve the Site and to deliver better service to the Site's users.

4. USE OF INFORMATION COLLECTED BY THE WEBSITE

The information we collect is used to provide an array of improvements and services for customers. The data is used to process your purchases, create and manage your online account, send opted-in promotional materials, effectively respond to questions and inquiries, communicate with you about our social networks, events, promotions, request feedback, and provide surveys. We also use the information to notify you about changes to our Site, products and services we provide to customers. We do not sell or provide your information to third-party direct marketing companies. We respect our customer's data and our relationship.

5. OPT-OUT POLICY

We may use your email address to send you notices regarding matters, including the Site (including any notices required by law, in lieu of communication by postal mail). If you do not wish to receive these messages, you can opt out by following the instructions included in the email message or by emailing us at support@whiteorangeskincare.com. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.

6. MANAGING YOUR INFORMATION

You may decline to submit your identifiable information through the Site, in which case we may not be able to provide certain products or services to you. You may update, correct, or delete your account information at any time by logging into your account or by contacting us as listed in the “Contact Us” section.

7. SHOPIFY

The Site is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by the Site and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Policy (https://www.shopify.com/legal/privacy).

8. DISCLOSURE

We have the right to disclose statistical or aggregated data (but in no event information which may personally identify you, referred to hereafter as "personal information") at our discretion and without restriction. We may disclose personal information which we have collected (a) as may be expressly permitted by you, (b) as we deem necessary to enforce the Site's Terms of Service, (c) to our related companies and service providers to complete a business or technical support function for us, (d) to comply with any court order, law or legal process, including to respond to any government or regulatory request or otherwise as required by law, and (e) in connection with the sale of White Orange Skincare (whether by merger, sale of our assets, sale of stock, or otherwise).

9. THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent required to allow them to complete the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we suggest that you read their privacy policies, so you understand the way in which your personal information will be managed by these providers. Once you leave the Site or are redirected to a third-party application or website, you are no longer governed by this Privacy Policy or our Terms of Service.

When you click on links on the Site, they may direct you away from the Site. We are not responsible for the privacy practices of other sites and encourage you to read their Privacy Policies.

TEXT MARKETING:

Text Marketing and notifications: By subscribing to our text notifications you agree to receive recurring automated marketing messages to the phone number given. Consent is not a condition of purchase. You can reply STOP to unsubscribe, HELP for help. Msg & Data rates may apply. For more info, see Privacy Policy and Terms of Service. Click here view our third party's privacy policy.

10. COOKIES

When you use the Site, we may send one or more “cookies” – a small data file – to your computer to uniquely identify your browser and let us help you log in faster and improve your navigation through the Site. A cookie may convey anonymous information to us about how you browse the Site. A constant cookie remains on your hard drive after you close your browser so that it may be used by your browser on following visits to the Site. Constant cookies can be removed by following directions in your web browser. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. Below is a list of cookies that we use. We have listed them here so that you may choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our Site’s provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

11. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, altered, accessed, misused, destroyed, or disclosed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards. In addition, Shopify reviews its business practices periodically for compliance with policies and procedures governing the security and confidentiality of our information. Nonetheless, no data transmission over the Internet is 100% secure. Accordingly, while we strive to protect your personal information and privacy, we do not guarantee or warrant the security of information you disclose or transmit to us while using the Site, and we are not liable for any theft or inadvertent disclosure of your personal information. We accept no liability for any disclosure of data due to errors in transmission, unauthorized third-party access or any other acts of third parties, or acts or omissions beyond our reasonable control.

12. CHILDREN UNDER THE AGE OF 13

The Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not (a) use this Site or any of its features, (b) make any purchases through the Site, (c) register on the Site, or (d) otherwise provide any information about yourself to us, including your name, address, phone number, email address or any screen or user name you may have. If we learn we have received or collected personal information from a child under 13 without verification of parental consent, we will immediately delete that information. If you believe we might have any information from or about a child under 13, please contact us as provided in the "Contact Us" section.

13. CALIFORNIA PRIVACY RIGHTS

Under California law, there exist specific requirements governing an operator of a website or online service which collects personally identifiable information about consumers in California.  California law requires such operators to disclose how the operator responds to web browser "do not track" signals or other mechanisms that give consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer's online activities over time and across third-party online services or websites, if the operator partakes in that collection. At this time, other than as outlined in paragraph 14 below, we do not track our customers' personal information over time and across third-party websites and, therefore, we are not able to respond to “do not track” requests. California law also requires such operators to disclose whether third parties may collect personal information about their users' online activities over time and across different sites when the users use the operator's service or website. Third parties that have services or content on the Site (such as a social feature, analytics service, or an advertising network partner) may collect information about your usage or browsing habits but this information does not include personal information. With the exception contained in paragraph 14 below, we do not knowingly permit such third parties to collect any personal information from the Site, for direct marketing purposes or otherwise, unless you directly give it to us and we give it to them with your consent.

14. USE OF FACEBOOK PIXEL AND FACEBOOK CONVERSIONS API

We use the “visitor action pixels” from Facebook Inc. (1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) (“Facebook”) on our Site.

This enables your actions to be tracked after you have been redirected to our site by clicking on a Facebook ad. This allows us to measure the effectiveness of Facebook ads for statistical purposes and market research. The data collected in this manner is anonymous to us, and we do not see the personal data of individual users. 

We also use Facebook’s Conversions API. Data is shared using your web browser and from Shopify’s servers, and is sent directly to Facebook’s servers. Data sent from server to server cannot be blocked by browser-based ad blockers. Your personal information will be used to match users on Facebook’s network. The information collected using this setting includes your name, email address, phone number, location, as well as your browsing actions on our site.  White Orange Skincare uses this information for its legitimate interests to improve the accuracy of information sent for targeting, measurement, and optimization, measure user actions, and for more control on data sharing.  You agree that White Orange Skincare can collect this data through the Facebook Conversions API platform for these purposes.

The data described under this section is also processed and stored by Facebook.  Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy, located at https://www.facebook.com/about/privacy.  Facebook may use cookies, web beacons, and other storage technologies to collect or receive information from this website and your browsing activities elsewhere on the internet. You can allow Facebook and its partners to place ads on and off Facebook. 

The legal basis for this use is Article 6, paragraph 1, sentence 1, letter f of the GDPR.  You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address:  https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement (https://www.facebook.com/about/privacyshield) and thus guarantees compliance with European data protection legislation.

You may object to the use of cookies for measuring range and advertising purposes via the Network Advertising Initiative’s deactivation page (https://optout.networkadvertising.org) and additionally via the U.S. website (https://www.aboutads.info/choices) or the European website (https://www.youronlinechoices.com/uk/your-ad-choices).  Note, however, that the Facebook Conversions API does not use cookies, and so you must opt out directly with Facebook at https://www.facebook.com/settings?tab=ads.

15. INFORMATION FROM THIRD-PARTY SERVICES

We allow you to create an account and log in to use this website through the following third-party services:  Google, Facebook, Amazon, and LinkedIn.

If you decide to sign up through or otherwise grant us access to a third party service, we may collect personal data that is already associated with your third-party service, such as your email address, your name, activities, or your contact list affiliated with that account. 

You may also have the option of sharing additional information with us through your third-party services account.  If you provide such information and personal data, during registration or otherwise, you are granting us permission to share, use, and store it in a manner consistent with this privacy policy. 

Instructions on changing the personal data these third-party services share with us are located below:

Facebook: https://www.facebook.com/help/1224342157705160

Google: https://support.google.com/accounts/answer/112802?co=GENIE.Platform%3DAndroid&hl=en

LinkedIn: https://www.linkedin.com/help/linkedin/answer/1207/third-party-applications-data-use?lang=en#:~:text=Click%20Settings%20%26%20Privacy%20from%20the,it%20from%20your%20LinkedIn%20account.

Amazon: https://www.amazon.com/gp/help/customer/display.html?nodeId=GSNRZP4F7NYG36N6

However, we may retain information you provided prior to terminating access.  If you want us to delete this information, please contact us at support@whiteorangeskincare.com.

16. INTERNATIONAL DATA TRANSFER

We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties (as provided herein) across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from laws of the United States and state law, please note that you are transferring information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you agree to the transfer of information to the United States and the use and disclosure of information about you, including personal information, as described in this Privacy Policy.

17. IMPACT OF SALE OR MERGER

It is possible that we and/or any of our assets may be acquired by a third-party. In such a transaction, as the owner of your information, we may disclose or sell the information as an asset of White Orange Skincare in conjunction with the sale of White Orange Skincare or the sale of a portion of our assets to a third-party. While we will endeavor to require the successor company to maintain this Privacy Policy, we cannot guarantee that this Privacy Policy will remain in effect.

18. CHANGES TO THIS PRIVACY POLICY

We may change our Privacy Policy from time to time at our discretion and will post any such changes on the Site. At the time of any change, we will change the date of the Privacy Policy at the top of this Privacy Policy. If we make what we deem to be a material change to our Privacy Policy, we will post a notice on the homepage of the Site for a reasonable period of time after such modification has been made. We encourage you to check our Privacy Policy regularly for any changes. Your continued use of the Site following the posting of changes to our Privacy Policy will mean you accept those changes and they will be binding.

19. YOUR CONSENT TO THIS PRIVACY POLICY

Use of the Site signifies your consent to this Privacy Policy, including the use and collection of information by White Orange Skincare, as described herein, and also signifies your agreement to the Terms of Service. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves White Orange Skincare from responsibility to you.

20. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, edit or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at the information below:

White Orange Skincare

Email: support@whiteorangeskincare.com

 

Last Updated: March 1, 2021