FAQs

FAQ's

How do you use White Orange?
Apply 1 pump once a day every morning to face and neck after cleansing. Follow with your favorite moisturizer (preferably one with SPF in the morning ) After your skin gets accustomed to Vitamin C (after about a month), you can increase to 1 pump twice a day, morning and night after washing your face for a more potent routine. Follow with your favorite moisturizer.

Is White Orange safe for sensitive and acne-prone skin?
Yes! White Orange Vitamin C Serum was specifically made for people with sensitive and acne prone skin. It’s made with the most stable yet potent form of vitamin C called tetrahexyldecyl ascorbate. Other commonly used forms of vitamin C such as L-ascorbic acid are very unstable and can be very irritating to the skin. Most companies use L-ascorbic acid because it’s less expensive and they gain more profit margin.

Does White Orange Skincare test on animals?
Nope! Our products have NOT been tested on animals—we love our fuzzy friends too much and are completely cruelty-free.

Are the White Orange Skincare products vegan?
Yes! There are NO animal by-products in these products, AKA this skincare is VEGAN.

Are the White Orange Skincare products gluten free?
Yes!

Is White Orange natural?
Yes! White Orange is natural and FRAGRANCE-FREE of all artificial and chemical fragrances.

What makes a “natural fragrance” natural?
Natural fragrances are essential oils and isolates derived from flowers, fruits, sap, seeds or skin of the plant, as well as the bark, leaves, roots, resins or wood of certain trees and never as a result of synthetic chemistry. White Orange has a very small amount of orange peel oil which gives White Orange a refreshing effect on the skin—plus it naturally smells amazing!.

How long will it take to ship?
Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times. All orders, placed after noon EST will be processed the following business day despite the shipping method. Please allow up to 3 business days for your order to ship.

Is shopping on WhiteOrangeSkincare.com secure?
We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificated to keep order details secure (you’ll see that the shopping cart switches from http to https to show you it’s secure). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely.

What should I do if my order is missing or something is wrong?
Please send an email to support@whiteorangeskincare.com with your order number and we will get back to you ASAP.

How much is the sales tax?
We are required by law to collect state sales tax on orders being shipped to California and Utah. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.

How do I check the status of my order?
To check the status of your order, simply log into your WhiteOrangeSkincare.com account and select “Order History” in the “My Account” page. If you still have questions about your order, please send an email to support@whiteorangeskincare.com with your order number and preferably the order confirmation email and we will get back to you ASAP.